OKOMO - 2022 recap and product update insights

More visibility & customisation

The new button menu

Our live consultation option can now be made even more visible on your website, and drive more valuable interactions between visitors and experts.

More visibility
Additional customisable buttons to extend features (e.g. Helpcenter, Ticketing System etc)
Configurable layout of the Button menu
Larger pictures to promote video-interactions with experts

The OKOMO app for experts on the road

Answer queries with you mobile phone

Thanks to the new native OKOMO apps, your experts can now be reached on their Apple and Android devices when on the road.

For live product demos, this mobility offers great advantages, as you can show your product from its best angle.

Proactive customer approach

Increase website engagement

Proactively invite your prospects to a consultation. With the proactive customer approach, a photo or video of the consultant appears and encourages every website visitor to start the live consultation or product demo directly.

Your website will become more human, you will maximise the sales conversion and improve cross- or upselling potentials.

... super easy to configure

Thanks to OKOMO Video Stories you can greet your website visitors on each subpage/landing page with specific messages and advertise promotions, product highlights or further services.

Proactive customer approach

Increase website engagement

Proactively invite your prospects to a consultation. With the proactive customer approach, a photo or video of the consultant appears and encourages every website visitor to start the live consultation or product demo directly.

Your website will become more human, you will maximise the sales conversion and improve cross- or upselling potentials.
... super easy to configure

Thanks to OKOMO Video Stories you can greet your website visitors on each subpage/landing page with specific messages and advertise promotions, product highlights or further services.

Measurable success

More statistics & reporting

Draw key insights from your customer interactions. With the advanced reporting dashboard, you can see all the data at a glance: the number of widget interactions, expert ratings, number of video calls, chats and much more. Evaluate the success of a campaign, better understand customer behavior and use the data for your resource planning. The intuitive OKOMO dashboard allows you to perfectly tailor your virtual customer communication to user needs.