OKOMO - Advantages

Advise. Show. Inspire.

Reach new customers and stand out from your competition

Turn your prospects' PC, tablet or smartphone screens into windows into your store or showroom. Your customers are looking for more than glossy marketing campaigns. They're looking for a human touch, someone who can help them and provide advice. This is the kind of customer experience you can offer with OKOMO. Live, Human to Human.

According to Forbes (2021), sales figures therefore suggest that customers are 21 times more likely to convert after a video call with staff.

Successful customer experience

Convert your online visitors into customers

Your customers' online buying decisions are improved by live, human advice. With OKOMO you can in fact inspire and convince your customers and prospects - human to human. Provide targeted advice through an interactive and personalised exchange when the customer is selecting products and combine the advantages of online shopping with the special attention that customers would experience when shopping in a boutique.

With OKOMO you will radically impact key success factors in customer service, sales and marketing, you will do more up- and cross-selling while building digital trust.

Boost your customer experience

The new norm

OKOMO strengthens proximity and visibility

Social distancing and COVID-19 have fundamentally changed customer buying patterns in retail. And online, consumers want significantly more personal, visual communication. They expect live product demonstrations which will help them in their buying decisions. Video consulting is one of the latest trends as is confirmed by a new study by McKinsey & Co.

Companies that get on board this change and make virtual sales and brand interaction more personal and authentic will move into the fast lane.

McKinsey & Company study