Okomo Blog

Okomo Blog

What steps does Okomo take to ensure security and privacy?

Security and privacy is a top priority at Okomo. To guarantee this, Okomo takes the following steps and continuously reviews improvements: Encryption Data transfer (in traffic): with HTTPS/TSL, automatically renewing certificates Encryption Data storage (at rest): databases and data storage … Read More

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What is Okomo’s position on the DSGVO Regulation?

Okomo is fully DSGVO compliant. The EU’s basic data protection regulation (DSGVO) has set a new standard for the use and protection of data of EU citizens by companies. At Okomo we have worked hard to prepare the DSGVO to … Read More

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How is the audio or video call and screen transmission encrypted?

When you start an audio or video call or screen transmission, the devices on both sides generate a random key that they exchange in encrypted form. A direct connection is then established between the devices (P2P), so that the data … Read More

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Is your personal information safe with Okomo?

Security and privacy is a top priority at Okomo. All media traffic is encrypted in transfer and at rest, regardless of the endpoint you use (computer, laptop, tablet, smartphone) or the call option you choose (video call, audio call, screen … Read More

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Does the expert or customer see you during a call?

You decide! When you activate the webcam, you are visible to your counterpart. If you don’t want this, the other person can only hear you. You can also activate or deactivate the webcam at any time during an existing call. … Read More

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We use a proxy/firewall. How can we still use Okomo?

Okomo requires the following accesses to function: Domain whitelists: okomo.com, admin.portal.okomo.com, expert.portal.okomo.com, user.portal.okomo.com, portal.okomo.com Please make sure that websockets are enabled via port 443 and 80 If you use a proxy, SSL Decryption is required In addition, your employees’ web … Read More

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How is the audio and video call implemented? What is WebRTC?

We do not believe in proprietary solutions. That’s why you don’t need to install anything to use Okomo. We use WebRTC for audio or video calls, as well as to share the screen. WebRTC (Web-Realtime Communication) is a technology standard … Read More

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Can you use the video consultation on your smartphone or tablet?

Okomo supports smartphones and tablets with the iOS, Android and Windows operating systems. The exact features may vary from device to device. Please refer to the system requirements for details.

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What bandwidth do you need for a video call?

We dynamically adjust the quality of an Okomo video call according to changing network conditions. As a result, bandwidth usage may vary during the duration of the call. The actual bandwidth used depends on the network conditions. You can use … Read More

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Do you need to download something or register to make a call?

No. Okomo is 100% web-based and requires no software installation or account registration. However, it is important that you are using an up-to-date version of your browser.

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Browser Restrictions

Google Chrome: Okomo is supported by Google Chrome version 67.0 and higher. Google Chrome version 72.0 and below requires a browser extension for the ‘Share Screen’ function. On Windows, MacOS and Linux you can use the full range of Okomo … Read More

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Supported browsers

Okomo is supported by the following browsers: Desktop (Windows, MacOS, Linux): Google Chrome (version 67.0 and higher) Microsoft Edge (version 79.0 and higher) Mozilla Firefox (version 60.0 and higher) Apple Safari for MacOS (version 11 and higher) Mobile Android: Google … Read More

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Why is the audio or video call in reduced quality?

A lower quality audio or video call can be caused by several reasons. Below you will find common problems and solutions. Make sure that you meet all the system requirements. Check your internet speed. We recommend at least 1MB/s upload … Read More

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What are the system requirements?

To get the most out of Okomo with all its features, you must meet the following technical requirements. We recommend that you go through this list as preparation for your first customer consultation or support. 1. Device Okomo supports all … Read More

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How do you integrate Okomo into your calendar?

To give your customers and website visitors the opportunity to reach you even when your status is “Offline”, Okomo offers the possibility to make appointment suggestions for a meeting. To show available appointments Okomo offers the possibility to link your … Read More

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How can you integrate your digital business card into your email signature?

The digital business card is your personal expert profile. Thanks to Okomo’s digital business card, your clients can see their expertise directly and, if they are interested, they can easily contact you or one of your colleagues at any time … Read More

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How can you share your screen?

Screen transfer is currently possible with the browsers Google Chrome, Microsoft Edge and Mozilla Firefox. To do this, click on the screen sharing button during a video or audio call to share your screen. To initiate screen sharing in Google … Read More

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How can you call an expert / consultant?

Open the Okomo contact window by clicking on the Okomo button, which is integrated into the website of the company concerned. Then select the expert you wish to contact. If the expert is online, you can start a call. Click … Read More

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Which functions does Okomo offer?

Okomo offers a wide range of functions. In addition to the chat function, it is possible to make audio and video calls while sharing the screen. Furthermore, Okomo offers the possibility to make appointments directly with the calendar link to … Read More

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Is there a minimum/maximum number of expert profiles that a customer can set up?

No! Okomo is flexible, which means there is no minimum/maximum number of expert profiles that can be set up. Furthermore, every employee of the organisation can potentially become an expert. The position of the employee within the organisation is not … Read More

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What happens when you have started your annual licence and you add a consultant at a later date?

If you add a new Expert license for an existing account, the new annual license is not 12 months, but corresponds to the billing period of your first purchased license. Example: If you buy three licences and two months later … Read More

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