More success online thanks to human connections
Companies are increasingly and successfully turning to personalised online buying experiences: Better leverage of online channels, higher conversion rates, higher sales and happier customers. With OKOMO create stronger customer relations and unparalleled customer experiences through live advice and product demonstrations, combining the best of online and in-store worlds. Boost your KPIs with the ultimate competitive advantage.
Make the most of it
Get in the fast lane with OKOMO
Up- & Cross Selling
Average Order Value
Across all Touch Points
Advise. Show. Inspire.
Reach new customers and stand out from your competition
Turn your prospects' PC, tablet or smartphone screens into windows into your store or showroom. Your customers are looking for more than glossy marketing campaigns. They're looking for a human touch, someone who can help them and provide advice. This is the kind of customer experience you can offer with OKOMO. Live, Human to Human.
According to Forbes (2021), sales figures therefore suggest that customers are 21 times more likely to convert after a video call with staff.
Successful customer experience
Convert your online visitors into customers
Your customers' online buying decisions are improved by live, human advice. With OKOMO you can in fact inspire and convince your customers and prospects - human to human. Provide targeted advice through an interactive and personalised exchange when the customer is selecting products and combine the advantages of online shopping with the special attention that customers would experience when shopping in a boutique.
With OKOMO you will radically impact key success factors in customer service, sales and marketing, you will do more up- and cross-selling while building digital trust.
The new norm
OKOMO strengthens proximity and visibility
Social distancing and COVID-19 have fundamentally changed customer buying patterns in retail. And online, consumers want significantly more personal, visual communication. They expect live product demonstrations which will help them in their buying decisions. Video consulting is one of the latest trends as is confirmed by a new study by McKinsey & Co.
Companies that get on board this change and make virtual sales and brand interaction more personal and authentic will move into the fast lane.