How Live Video Advice boosted engagement at the  Institution of Real Estate Management

The Institute Real Estate Management (IREM) offers a comprehensive range of continuing education courses in the field of real estate. In order to attract more course participants and increase registrations, the company uses live video consulting and thus made it possible to offer personalized consulting & support online as well.

Challenges:

The eLearning institution had been struggling with low website engagement and course registrations despite its high-quality course offerings for real estate managers. Potential students were not interacting with the institution, and the management team recognized that students needed more personal attention and information about the cours offerings.

Solution:

The institution decided to implement live video call & chat as a way to connect with students and provide personalized support. The institution set up a virtual office where students can call advisors for one-on-one video consultations or schedule appointments. The advisors were available to answer questions, provide guidance, and offer support.

Results:

The implementation of live video advice had an immediate impact on student engagement and completion rates. The eLearning institution saw a 25% increase in engagement and an overall increase in customer satisfaction in the first month after implementation. The students appreciated the personal touch and the ability to connect with advisors in real-time.

"Live video consulting is an effective way of providing customers with personal and individual support even from a distance. Direct contact via video makes it possible to establish trust and discuss complex concerns. In addition, video consulting saves time and costs for travel and enables flexible appointment scheduling." 
Pascal Veraguth, Deputy Head of Institute

Benefits:

The implementation of live video advice provided numerous benefits for the eLearning institution, including:

1. Real-time Advice: The ability to connect with course advisors in real-time provided interested students with the support they needed find the right course for their needs.

2. Increased Engagement: Live video advice helped to increase student engagement with the institution, which led to higher completion rates.

3. Personalized Support: The institution was able to provide more personalized support to students, which helped them succeed in their courses.

4. Improved Customer Satisfaction: The implementation of live video advice helped to improve customer satisfaction, as students felt more supported and valued by the institution.

Conclusion:

The implementation of live video advice was a game-changer for the eLearning institution. It provided a personal touch that was missing and helped to increase student engagement and completion rates. The institution was able to provide more personalized support, which helped students succeed in their courses, and the implementation of live video advice helped to improve customer satisfaction. Live video advice is a powerful tool that can help eLearning institutions to provide the support and guidance that students need to succeed.